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To register for the MSF Basic eCourse, please Click here.
To register for the MSF Street Strategies eCourse, please Click here.

Contact

If you can't find a solution to your issue in the FAQ below:
Please contact us at msfsupport@msf-usa.org or call us at (949) 727.3227 x3158 Monday thru Friday between 8:00am - 4:30pm Pacific Time.
Please include your Name and username/e-mail that you use to log into the eCourse.

Minimum System Requirements

  • Internet connection: Broadband connections work best. The MSF eCourses are video intensive.
  • Browser support: Current versions of Chrome, Safari and Firefox are all supported. For Internet Explorer, version 10 or above is supported.
  • Be sure JavaScript is enabled on your browser.
  • The eCourse renders best on a desktop computer with at least 1024x768 resolution.
  • The eCourse is not optimized for mobile phones or modern tablets.
  • You will need access to a printer at the end of the courses to print a completion certificate.

Frequently Asked Technical Questions

(click the question for the answer)

1. My certificate is not enabled even though I completed the eCourse.

2. The eCourse doesn't load correctly on my iPad, (or any other tablet).

3. My video will not start or load.

4. If I cannot finish my online course in one sitting, do I have to start from the beginning or will it save where I last left off?

5. I cannot login to the eCourse and seem to have locked myself out

6. My certificate will not save as a PDF file with my name, certificate date, and ID number